Executive Development Programme in Client Relationship Management for Impact
-- ViewingNowThe Executive Development Programme in Client Relationship Management for Impact is a certificate course designed to empower professionals with the essential skills necessary to excel in client-facing roles. This programme emphasizes the importance of building and maintaining strong client relationships, which are vital for business growth and success.
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โข Client Relationship Management Fundamentals: Understanding the importance of CRM, key concepts, and best practices.
โข Client Segmentation and Profiling: Techniques for categorizing clients, identifying needs, and developing targeted strategies.
โข Effective Communication: Strategies for clear, persuasive, and empathetic communication with clients.
โข Building Trust and Credibility: Techniques for establishing and maintaining trust-based relationships with clients.
โข Client Value Proposition: Developing and communicating a compelling value proposition to clients.
โข Client-Centric Approach: Adopting a client-centric mindset and culture within the organization.
โข Stakeholder Management: Managing internal and external stakeholders to align with client interests.
โข Client Lifecycle Management: Managing the client relationship from acquisition to retention and growth.
โข Measuring and Improving Client Satisfaction: Tools and techniques for measuring and improving client satisfaction and loyalty.
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