Certificate in Enterprise IT Service Management
-- ViewingNowThe Certificate in Enterprise IT Service Management is a comprehensive course designed to empower learners with essential skills for managing IT services in a business environment. This program focuses on industry-standard frameworks such as ITIL and COBIT, enabling students to understand best practices for service delivery, incident management, and continuous improvement.
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โข ITIL Foundation: Introduction to IT Service Management
โข Service Support Processes: Incident Management, Problem Management, Change Management
โข Service Delivery Processes: Service Level Management, Capacity Management, Availability Management
โข IT Service Continuity Management: Business Continuity Planning, Disaster Recovery Planning
โข Supplier Management: Managing Supplier Relationships, Contract Management
โข Financial Management for IT Services: Budgeting, Cost Control, Financial Planning
โข IT Service Management Tools: ITSM Software, Service Desk, Asset Management
โข Measurement and Metrics in IT Service Management: Key Performance Indicators (KPIs), Service Reporting, Service Measurement
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