Certificate in Mediation and Emotional Intelligence
-- ViewingNowThe Certificate in Mediation and Emotional Intelligence course is a comprehensive program designed to equip learners with essential skills for conflict resolution and emotional intelligence in the workplace. This course emphasizes the importance of effective communication, empathy, and self-awareness in resolving disputes and fostering positive relationships.
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GBP £ 140
GBP £ 202
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โข Understanding Mediation and Its Importance
โข Basic Mediation Skills and Techniques
โข Emotional Intelligence: Definition and Key Concepts
โข Emotional Intelligence and Its Role in Mediation
โข Developing Empathy in Mediation
โข Effective Communication and Active Listening Skills
โข Conflict Resolution Strategies and Tactics
โข Mediation Ethics and Professional Standards
โข Practical Mediation Experience and Role-Plays
โข Assessing the Effectiveness of Mediation and Emotional Intelligence Skills
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