Executive Development Programme in Service Design and Transition
-- ViewingNowThe Executive Development Programme in Service Design and Transition is a certificate course that holds immense importance in today's service-oriented business world. This programme is designed to meet the growing industry demand for professionals who can effectively manage service design and transition processes.
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โข Service Design Thinking: Understanding the user-centered design process, empathy, and ideation in service design
โข Service Blueprinting: Mapping service touchpoints, processes, and technologies for effective design
โข Customer Experience (CX) Design: Creating seamless and engaging experiences across channels and touchpoints
โข Service Prototyping and Iteration: Developing and testing prototypes, gathering feedback, and iterating
โข Service Transition Management: Planning and managing successful service transitions to operations
โข Service Operations and Improvement: Monitoring and optimizing services to drive continuous improvement
โข Stakeholder Engagement and Communication: Collaborating with stakeholders and ensuring alignment
โข Innovation in Service Design: Exploring emerging trends and best practices in service design
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