Certificate in Service Management and Continuous Improvement
-- ViewingNowThe Certificate in Service Management and Continuous Improvement is a comprehensive course designed to equip learners with essential skills for career advancement in the service industry. This course emphasizes the importance of service management and the role of continuous improvement in achieving business excellence.
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Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Service Management Fundamentals – Understanding the core principles of service management and how they contribute to continuous improvement.
โข Service Design – Learning how to design services that meet customer needs and align with organizational goals, using industry best practices.
โข Service Transition – Exploring methods for transitioning services into live environments, ensuring a smooth and efficient process that minimizes disruption.
โข Service Operation – Delving into the day-to-day management of services, focusing on efficiency, effectiveness, and continuous improvement.
โข Continual Service Improvement (CSI) Framework – Grasping the key components of the CSI framework, including its processes, methods, and techniques.
โข Service Measurement & Reporting – Understanding how to measure and report on service performance, enabling data-driven decision-making and continuous improvement.
โข Service Improvement Planning – Learning how to create and implement service improvement plans, driving continuous improvement through targeted actions.
โข Service Level Management – Mastering service level management, including setting and monitoring service levels, and negotiating and managing service level agreements.
โข Incident and Problem Management – Discovering incident and problem management best practices, reducing downtime, and increasing service availability.
โข Change Management – Exploring change management principles, enabling successful implementation of changes while minimizing risks and disruptions.
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