Professional Certificate in Service Level Management and Performance Optimization
-- ViewingNowThe Professional Certificate in Service Level Management and Performance Optimization is a comprehensive course designed to equip learners with the essential skills required in today's fast-paced, technology-driven business environment. This certificate course emphasizes the importance of service level management and performance optimization in achieving business objectives, ensuring customer satisfaction, and driving growth.
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โข Service Level Management Fundamentals &best practices
โข Establishing Service Level Agreements (SLAs) &understanding KPIs
โข Service Reporting &Analysis
โข Service Improvement Planning &Implementation
โข Capacity Management &Performance Optimization
โข Incident, Problem, &Change Management's Role in Service Level Management
โข Continual Service Improvement &its impact on Service Level Management
โข Balanced Scorecard &Service Level Management
โข Stakeholder Communication &Relationship Management in Service Level Management
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