Professional Certificate Value Proposition and Customer Journey Mapping
-- ViewingNowThe Professional Certificate in Value Proposition and Customer Journey Mapping is a crucial course for professionals seeking to gain a competitive edge in today's customer-centric business landscape. This course teaches learners how to create compelling value propositions and map customer journeys, leading to increased customer satisfaction and loyalty.
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โข Value Proposition Development
โข Understanding Customer Needs
โข Customer Journey Mapping Framework
โข Stakeholder Identification in Customer Journey
โข Touchpoints and Moments of Truth
โข Customer Pain Points and Opportunities
โข Mapping Emotions and Expectations
โข Visualizing the Customer Journey
โข Using Customer Journey Maps for Improvement
โข Metrics and Measuring Success in Customer Journey Mapping
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