Executive Development Programme Retail Leadership: Practical Leadership Skills

• Leadership Development: This unit covers the fundamentals of effective leadership, focusing on the skills and qualities necessary to lead and manage a retail team. Topics may include communication, motivation, decision-making, and emotional intelligence.
• Retail Strategy: This unit covers the key principles of retail strategy, including market analysis, competitive positioning, and growth strategies. Participants will learn how to develop and implement a successful retail strategy that aligns with their organization's goals.
• Financial Management: This unit covers the financial aspects of retail management, including budgeting, forecasting, and financial analysis. Participants will learn how to use financial metrics to measure the success of their retail operations and make informed business decisions.
• Operations Management: This unit covers the day-to-day operations of a retail business, including supply chain management, inventory management, and store operations. Participants will learn how to optimize these processes to improve efficiency, reduce costs, and enhance the customer experience.
• Change Management: This unit covers the principles of change management, including how to plan for and implement change within a retail organization. Participants will learn how to manage resistance to change, communicate effectively, and ensure a smooth transition for all stakeholders.
• Talent Management: This unit covers the strategies and practices for managing talent within a retail organization. Topics may include recruitment and selection, onboarding, training and development, and performance management.
• Customer Experience Management: This unit covers the key principles of customer experience management, including how to create a differentiated customer experience, measure customer satisfaction, and use customer feedback to drive continuous improvement.
• Digital Transformation: This unit covers the impact of digital technology on the retail industry, including e-commerce, mobile technology, and data analytics. Participants will learn how to leverage these technologies to improve the customer experience, streamline operations, and gain a competitive advantage.
• Innovation and Creativity: This unit covers the role of innovation and creativity in retail leadership, including how to foster a culture of innovation, generate new ideas, and implement innovative solutions to business challenges.

Please note that the specific units and topics covered in an Executive Development Programme for Retail Leadership may vary