Executive Development Programme in Building a Customer-Centric Supply Chain

In the ever-evolving business landscape, customer-centric supply chain management has become a critical success factor. As a result, there is a growing demand for professionals who possess a deep understanding of customer needs and supply chain processes. In this section, we'll explore the job market trends, salary ranges, and skill demand for key roles in building a customer-centric supply chain in the UK. Let's take a closer look at the six primary roles that are shaping the industry: 1. **Customer Success Manager**: As a customer-centric supply chain professional, a Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes through the use of the company's products and services. The role requires a deep understanding of customer needs and the ability to work cross-functionally to drive customer success. 2. **Demand Planner**: A Demand Planner is responsible for forecasting customer demand and managing inventory levels to ensure that customer needs are met. This role requires a strong analytical skillset and the ability to work closely with both sales and operations teams. 3. **Supply Chain Analyst**: A Supply Chain Analyst is responsible for analyzing supply chain data to identify opportunities for improvement and cost reduction. This role requires a strong analytical skillset and the ability to work closely with cross-functional teams. 4. **Procurement Specialist**: A Procurement Specialist is responsible for managing the procurement process, including supplier negotiation and selection. This role requires strong negotiation skills and the ability to work closely with both finance and operations teams. 5. **Logistics Coordinator**: A Logistics Coordinator is responsible for managing the logistics process, including order fulfillment and transportation. This role requires strong organizational skills and the ability to work closely with both sales and operations teams. 6. **Inventory Controller**: An Inventory Controller is responsible for managing inventory levels and ensuring that stock is available to meet customer demand. This role requires strong attention to detail and the ability to work closely with both sales and operations teams. In the following 3D pie chart, we'll visualize the percentage of supply chain professionals in each of these six roles, based on market data. This chart highlights the growing importance of customer-centric supply chain management and the opportunities that exist for professionals who possess the skills and expertise required to succeed in this field.