Executive Development Programme in Coffee Shop Customer Experience

Name: Executive Development Programme in Coffee Shop Customer Experience
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The Executive Development Programme in Coffee Shop Customer Experience is a certificate course designed to enhance the learner's understanding of customer service excellence in the coffee shop industry. This program emphasizes the importance of creating exceptional customer experiences, which are crucial for business growth and brand loyalty.

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AboutThisCourse

With the increasing demand for high-quality customer service in the food and beverage sector, this course is essential for professionals seeking career advancement. It equips learners with essential skills, including communication, problem-solving, and leadership, which are vital for managing customer interactions and team supervision. By the end of this course, learners will have developed a comprehensive understanding of customer experience strategies, gained practical skills in managing customer complaints, and learned how to foster a positive work environment that encourages excellent customer service. This program not only enhances professional growth but also contributes to the overall success of the coffee shop business.

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CourseDetails

• Customer Service Fundamentals
• Coffee Shop Operations Management
• Building Customer Relationships
• Designing Exceptional Customer Experiences
• Handling Customer Complaints and Difficult Situations
• Training Staff in Customer Experience Best Practices
• Utilizing Customer Feedback to Improve Services
• Implementing Customer-Centric Policies and Procedures
• Measuring and Analyzing Coffee Shop Customer Experience Metrics

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN COFFEE SHOP CUSTOMER EXPERIENCE

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London School of International Business (LSIB)

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05 May 2025

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