Advanced Certificate in Building High-Performing SLAs

Name: Advanced Certificate in Building High-Performing SLAs
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The Advanced Certificate in Building High-Performing SLAs is a comprehensive course designed to empower professionals with the necessary skills to create and manage effective Service Level Agreements (SLAs). This certification highlights the importance of SLAs in ensuring service quality, fostering customer relationships, and enhancing business growth.

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AboutThisCourse

In today's competitive industry, there is an increasing demand for experts who can successfully negotiate, implement, and monitor SLAs. This course equips learners with these essential skills, making them highly sought after by organizations seeking to optimize their service delivery and customer satisfaction. By enrolling in this program, learners gain in-depth knowledge of SLA best practices, performance measurement techniques, and dispute resolution methods. They also acquire the ability to align SLAs with business objectives, ensuring the successful execution of strategic initiatives. This advanced certificate not only enhances learners' professional credibility but also paves the way for promising career advancements in various industries.

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CourseDetails

• Understanding SLAs & Key Performance Indicators (KPIs)
• Best Practices in Drafting Service Level Agreements
• Legal Considerations for High-Performing SLAs
• Metrics for Measuring SLA Performance
• Continuous Improvement of SLAs & Stakeholder Management
• Implementing Technology for SLA Monitoring & Reporting
• Service Delivery Models & High-Performing SLAs
• Risk Management & High-Performing SLAs
• Resolving SLA Disputes & Escalation Procedures

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN BUILDING HIGH-PERFORMING SLAS

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London School of International Business (LSIB)

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05 May 2025

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