Advanced Certificate in SLA & Performance Improvement

Name: Advanced Certificate in SLA & Performance Improvement
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The Advanced Certificate in SLA & Performance Improvement is a comprehensive course that focuses on mastering Service Level Agreements (SLAs) and enhancing organizational performance. This certification is crucial for professionals aiming to excel in service management, operations, or consulting roles.

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AboutThisCourse

With the increasing demand for service excellence and accountability, SLAs have become essential tools in managing customer expectations and ensuring high-quality service delivery. This course equips learners with the skills to design, negotiate, implement, and manage effective SLAs, enabling them to drive performance improvements within their organizations. By completing this program, learners will develop a deep understanding of SLA best practices, performance metrics, and improvement strategies. These skills are highly sought after by employers, making this course an excellent investment for career advancement. By mastering SLAs and performance improvement techniques, professionals can help their organizations exceed customer expectations, optimize resources, and thrive in today's competitive business landscape.

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CourseDetails

• Advanced SLA
• Key Performance Indicators (KPIs) in SLA
• Service Level Management Best Practices
• Root Cause Analysis for SLA Performance Improvement
• SLA Negotiation and Contract Management
• Service Improvement Planning and Implementation
• Measuring and Reporting SLA Performance
• Continuous Improvement in SLAs
• Advanced Metrics for SLA Performance
• Change Management for SLA & Performance Improvement

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN SLA & PERFORMANCE IMPROVEMENT

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London School of International Business (LSIB)

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05 May 2025

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