Executive Development Programme in Service Relationship Management

Name: Executive Development Programme in Service Relationship Management
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The Executive Development Programme in Service Relationship Management is a certificate course designed to empower professionals with the skills necessary to thrive in the modern service industry. This program focuses on building and maintaining strong relationships with customers, ensuring their needs are met, and driving business growth.

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AboutThisCourse

In today's customer-centric world, organizations increasingly demand leaders who can effectively manage service relationships. This course equips learners with the essential skills for career advancement in this area, including communication, problem-solving, and leadership. By completing this program, learners will be able to demonstrate their expertise in Service Relationship Management and their commitment to delivering exceptional customer experiences. By earning this certificate, learners will stand out as experts in their field and be prepared to take on new challenges and opportunities in their careers. With a strong focus on practical applications, this program is an excellent investment for professionals looking to advance their careers in Service Relationship Management.

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CourseDetails

• Service Strategy
• Understanding Customer Needs and Expectations
• Service Design for Relationship Management
• Service Transition and Relationship Building
• Service Operation and Relationship Maintenance
• Continual Service Improvement for Effective SRM
• Metrics and Measurement in SRM
• Stakeholder Management and Communication
• Legal and Compliance Considerations in SRM
• Leadership and Change Management in SRM

CareerPath

The **Executive Development Programme in Service Relationship Management** is a comprehensive course designed to equip professionals with advanced skills in customer relationship management, service delivery, and strategic planning. This programme is tailored to meet the ever-evolving demands of the UK job market, focusing on enhancing leadership abilities, negotiation techniques, and data-driven decision-making processes. The Service Relationship Manager role is in high demand, with a 60% share in the job market. A Senior Service Relationship Manager holds a 30% share, while a Head of Service Relationship Management represents 10% of the market. The 3D pie chart below provides a visual representation of these roles and their respective market shares. The programme covers essential skills such as: * Effective communication strategies * Stakeholder management * Contract management * Performance measurement and improvement * Customer experience management * Digital transformation and its impact on service relationships Graduates of this programme can expect competitive salary ranges and diverse career opportunities in various industries, including: * IT and technology * Telecommunications * Financial services * Healthcare * Public sector Invest in your professional growth by joining our Executive Development Programme in Service Relationship Management, and unlock your potential to lead, innovate, and excel in the dynamic world of customer relationship management.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE RELATIONSHIP MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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