Certificate in Social Listening & Reputation Management
-- ViewingNowThe Certificate in Social Listening & Reputation Management is a comprehensive course designed to equip learners with essential skills in monitoring and managing brand reputation across digital channels. This course emphasizes the importance of understanding customer perceptions, tracking online conversations, and making data-driven decisions to drive business growth.
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⢠Understanding Social Listening
⢠Importance of Online Reputation Management
⢠Setting Up Social Listening Tools and Alerts
⢠Monitoring Social Media Platforms and Forums
⢠Analyzing Social Data for Insights
⢠Responding to Mentions and Building Relationships
⢠Crisis Management in Social Media
⢠Measuring the Impact of Social Listening
⢠Best Practices in Social Listening and Reputation Management
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