Professional Certificate in SLA Management Best Practices
-- ViewingNowThe Professional Certificate in SLA Management Best Practices course is a comprehensive program designed to provide learners with the essential skills needed to excel in Service Level Agreement (SLA) management. This course emphasizes the importance of SLAs in ensuring customer satisfaction and maintaining long-term business relationships.
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⢠Introduction to SLA Management (SLA, Service Level Agreement)
⢠SLA Best Practices Overview
⢠SLA Negotiation and Implementation
⢠SLA Metrics and Measurement (KPI, Key Performance Indicator)
⢠Service Level Agreement Reporting (SLA Report, SLA Dashboard)
⢠SLA Review and Improvement (SLA Review Meeting, SLA Optimization)
⢠SLA Violations and Escalation (SLA Breach, Escalation Process)
⢠SLA Communication and Stakeholder Management (Stakeholder Management, Communication Plan)
⢠SLA Governance and Compliance (SLA Governance, SLA Compliance)
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