Global Certificate in Social Media and Customer Experience
-- ViewingNowThe Global Certificate in Social Media and Customer Experience course is a vital program designed to meet the growing industry demand for professionals with social media and customer experience expertise. This course empowers learners with essential skills to drive customer engagement, enhance brand reputation, and improve business outcomes through social media.
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⢠Social Media Fundamentals: Understanding social media platforms, users, and trends
⢠Content Creation for Social Media: Developing engaging and shareable content
⢠Social Media Analytics: Measuring the impact of social media campaigns
⢠Customer Experience Management: Improving customer satisfaction and loyalty
⢠Social Listening and Engagement: Monitoring and responding to customer conversations
⢠Social Media Advertising: Creating and managing effective social media ads
⢠Social Media Crisis Management: Handling negative feedback and protecting brand reputation
⢠Integrating Social Media and Customer Experience: Aligning social media strategies with customer experience goals
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