Global Certificate Customer Journey & Segmentation
-- ViewingNowThe Global Certificate in Customer Journey & Segmentation is a comprehensive course that equips learners with essential skills for optimizing customer experiences and driving business growth. This course emphasizes the importance of understanding customer behavior, preferences, and needs, and how to use this knowledge to create effective marketing strategies.
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⢠Customer Journey Mapping
⢠Customer Segmentation Basics
⢠Understanding Customer Personas
⢠Customer Touchpoints and Interactions
⢠Data Analysis for Customer Segmentation
⢠Segmentation Criteria and Models
⢠Personalization in Customer Journey
⢠Measuring Customer Experience and Satisfaction
⢠Implementing Customer Segmentation Strategy
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