Professional Certificate in Customer Feedback & Service Excellence
-- ViewingNowThe Professional Certificate in Customer Feedback & Service Excellence is a comprehensive course designed to empower learners with essential skills for career advancement in customer service. This certificate program highlights the importance of understanding customer feedback and using it to drive service excellence.
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⢠Understanding Customer Feedback
⢠Importance of Customer Service Excellence
⢠Collecting Customer Feedback
⢠Analyzing Customer Feedback Data
⢠Customer Feedback and Continuous Improvement
⢠Service Recovery: Turning Negative Feedback into Positive Outcomes
⢠Creating Customer Feedback Action Plans
⢠Implementing Customer Feedback Systems
⢠Measuring Success: Customer Feedback Metrics and KPIs
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