Professional Certificate in Neurodiversity & Customer Service
-- ViewingNowThe Professional Certificate in Neurodiversity & Customer Service is a crucial course designed to meet the rising industry demand for professionals who understand and can cater to the needs of neurodivergent customers. This certificate course highlights the importance of inclusivity and fostering a supportive environment for all customers, including those with neurodevelopmental differences such as Autism Spectrum Disorder (ASD) and ADHD.
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GBP £ 140
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⢠Understanding Neurodiversity in Customer Service
⢠Neurodivergent Conditions and Customer Service
⢠Communication Strategies for Neurodiverse Customers
⢠Creating Inclusive Customer Service Policies
⢠Accommodating Neurodiverse Needs in Customer Service
⢠Training Staff in Neurodiversity Awareness
⢠Addressing Challenges in Neurodiverse Customer Interactions
⢠Measuring Success in Neurodiverse Customer Service
⢠Legal Considerations in Neurodiverse Customer Service
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