Executive Development Programme in Store Leadership: Cultivating Customer Relationships
-- ViewingNowThe Executive Development Programme in Store Leadership: Cultivating Customer Relationships certificate course is a crucial training program for aspiring and current retail leaders. In an era where customer experience is paramount, this course highlights the importance of building and maintaining customer relationships to drive business growth.
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⢠Customer Relationship Management
⢠Understanding Customer Segments and Needs
⢠Building Customer Trust and Loyalty
⢠Effective Communication with Customers
⢠Handling Customer Complaints and Feedback
⢠Personalized Selling and Service Techniques
⢠Leveraging Data and Technology to Enhance Customer Experiences
⢠Developing a Customer-Centric Mindset
⢠Creating a Positive In-Store Environment
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