Masterclass Certificate in Business Admin: Customer Relationship Management
-- ViewingNowThe Masterclass Certificate in Business Admin: Customer Relationship Management is a comprehensive course that emphasizes the importance of effective customer relationship management in today's business landscape. This certification program is designed to equip learners with essential skills required to manage customer relationships, enhance customer satisfaction, and drive business growth.
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⢠Unit 1: Introduction to Customer Relationship Management
⢠Unit 2: Customer Segmentation and Targeting
⢠Unit 3: CRM Strategy and Implementation
⢠Unit 4: Customer Lifecycle Management
⢠Unit 5: Customer Value Analysis and Maximization
⢠Unit 6: Customer Data Management and Analytics
⢠Unit 7: Customer Engagement and Retention Techniques
⢠Unit 8: Multi-Channel CRM and Customer Experience Management
⢠Unit 9: CRM Metrics and Performance Measurement
⢠Unit 10: Future Trends in CRM and Business Admin
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