Masterclass Certificate in Crisis Communication & Online Engagement
-- ViewingNowThe Masterclass Certificate in Crisis Communication & Online Engagement is a comprehensive course designed to equip learners with essential skills for effective crisis management and online engagement. This course is critical in today's digital age, where businesses and organizations face constant scrutiny and the risk of public backlash due to crises that can quickly escalate online.
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⢠Unit 1: Introduction to Crisis Communication & Online Engagement
⢠Unit 2: Understanding Crisis Situations & Stakeholder Mapping
⢠Unit 3: Developing a Crisis Communication Strategy
⢠Unit 4: Message Development & Delivery in Crisis Communication
⢠Unit 5: Social Media Monitoring & Management in Crisis Situations
⢠Unit 6: Online Reputation Management During a Crisis
⢠Unit 7: Utilizing Digital Channels for Effective Crisis Communication
⢠Unit 8: Building Trust & Credibility in Crisis Communication
⢠Unit 9: Case Studies in Crisis Communication & Online Engagement
⢠Unit 10: Evaluation & Continuous Improvement of Crisis Communication Strategies
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