Executive Development Programme in Strategic Claim Operations

• Strategic Claim Operations Management: Understanding the claim operations function and its role in the insurance value chain. This unit covers topics such as claim operations strategy, claim operations management, and performance measurement.
• Data Analytics for Claim Operations: Leveraging data analytics to improve claim operations efficiency and effectiveness. This unit covers topics such as data analysis techniques, data visualization, and predictive modeling.
• Claim Operations Technology: Exploring the latest technologies that are transforming claim operations. This unit covers topics such as automation, artificial intelligence, and blockchain.
• Customer Experience in Claim Operations: Enhancing the customer experience in claim operations. This unit covers topics such as customer journey mapping, customer communication, and claims resolution.
• Fraud Detection and Prevention in Claim Operations: Identifying and preventing fraud in claim operations. This unit covers topics such as fraud detection techniques, fraud investigation, and fraud prevention strategies.
• Compliance and Regulation in Claim Operations: Ensuring compliance with relevant laws and regulations. This unit covers topics such as regulatory requirements, compliance risk management, and internal controls.
• Change Management in Claim Operations: Managing change in claim operations. This unit covers topics such as change leadership, change communication, and change implementation.
• Vendor Management in Claim Operations: Managing relationships with vendors and service providers. This unit covers topics such as vendor selection, vendor management, and vendor performance measurement.
• Strategic Workforce Planning in Claim Operations: Planning for the future workforce needs of claim operations. This unit covers topics such as workforce planning, talent management, and succession planning.