Executive Development Programme Emotional Intelligence in Business
-- ViewingNowThe Executive Development Programme in Emotional Intelligence (EI) in Business is a certificate course designed to enhance emotional intelligence skills critical in today's dynamic business environment. This program emphasizes the importance of EI in leadership, decision-making, and team management, equipping learners with essential skills for career advancement.
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⢠Understanding Emotional Intelligence in Business: This unit will introduce the concept of emotional intelligence (EI) and its importance in business. It will cover the definition of EI, its components, and how it differs from traditional intelligence.
⢠Developing Self-Awareness: This unit will focus on the first component of EI, self-awareness. Participants will learn how to identify their emotions, understand their impact, and develop an accurate self-perception.
⢠Managing Emotions: This unit will cover the second component of EI, self-management. Participants will learn how to manage their emotions, control their impulses, and maintain a positive attitude, even in challenging situations.
⢠Building Relationships: This unit will focus on the third component of EI, social awareness. Participants will learn how to build relationships, understand others' perspectives, and navigate social complexities.
⢠Communication and Influence: This unit will cover the fourth component of EI, social skills. Participants will learn how to communicate effectively, persuade and influence others, and manage conflict.
⢠Emotional Intelligence in Leadership: This unit will explore the role of emotional intelligence in leadership. Participants will learn how to inspire and motivate their teams, build trust, and create a positive work culture.
⢠Emotional Intelligence in Customer Service: This unit will focus on the importance of emotional intelligence in customer service. Participants will learn how to build rapport with customers, understand their needs, and handle complaints effectively.
⢠Building a Culture of Emotional Intelligence: This unit will cover how to build a culture of emotional intelligence in an organization. It will include topics such as creating an EI strategy, developing EI training programs, and measuring the impact of EI initiatives.
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