Professional Certificate in Modern IT Service Strategy
-- ViewingNowThe Professional Certificate in Modern IT Service Strategy is a comprehensive course designed to empower learners with the latest service management strategies and tools. This certificate program is crucial in today's digital age, where businesses rely heavily on IT services to maintain their competitive edge.
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โข IT Service Strategy Foundation: Understanding the key concepts and terminology of IT service strategy, the benefits of a service strategy, and the role of service strategy in the service lifecycle.
โข Service Portfolio Management: Creating and maintaining a service portfolio, understanding the service pipeline, and managing the service catalog.
โข Demand Management: Understanding demand management principles, forecasting demand, and implementing demand management strategies.
โข Financial Management: Understanding the principles of financial management, creating a charging model, and managing budgets and costs.
โข Business Relationship Management: Building and maintaining effective business relationships, understanding stakeholder management, and implementing a stakeholder engagement strategy.
โข Supplier Management: Managing suppliers, understanding supplier relationships, and implementing supplier management strategies.
โข Risk Management: Identifying, assessing, and managing risks, understanding risk mitigation strategies, and implementing a risk management plan.
โข Service Level Management: Defining and agreeing on service levels, creating a service level agreement (SLA), and monitoring service levels.
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