Global Certificate in Emotional Intelligence for Conflict Management
-- ViewingNowThe Global Certificate in Emotional Intelligence for Conflict Management is a comprehensive course that equips learners with essential skills for career advancement. This program highlights the importance of emotional intelligence (EQ) in managing conflicts, a critical aspect of professional and personal success.
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โข Understanding Emotional Intelligence (EI) • Definition, Importance, and Components of EI
โข Assessing Emotional Intelligence • Self-Assessment Tools and Techniques
โข Developing Emotional Intelligence Skills • Building Empathy, Self-Awareness, and Social Skills
โข Emotional Intelligence in Conflict Management • Identifying and Managing Emotions During Conflict
โข Communication Skills for Conflict Management • Active Listening, Non-Verbal Communication, and Assertiveness
โข Conflict Resolution Strategies • Problem-Solving, Mediation, and Negotiation Techniques
โข Conflict Prevention • Managing Conflict Triggers and Establishing Healthy Boundaries
โข Building Positive Relationships • Developing Trust, Respect, and Collaboration
โข Ethics and Cultural Sensitivity in Conflict Management • Navigating Cultural Differences and Ethical Dilemmas
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