Certificate in Enterprise Service Management
-- ViewingNowThe Certificate in Enterprise Service Management is a comprehensive course designed to empower learners with essential skills for career advancement in the rapidly evolving service management industry. This course focuses on teaching best practices in aligning IT services with business needs, improving service delivery, and driving operational efficiency.
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โข Introduction to Enterprise Service Management
โข ITIL (Information Technology Infrastructure Library) Foundation
โข Service Strategy and Design
โข Service Transition and Implementation
โข Service Operation and Support
โข Continual Service Improvement
โข Key Performance Indicators (KPIs) and Service Level Agreement (SLA) Management
โข Change, Configuration, and Release Management
โข Incident, Problem, and Knowledge Management
โข Stakeholder Communication and Relationship Management
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