Masterclass Certificate in Conflict Resolution & Authentic Communication
-- ViewingNowThe Masterclass Certificate in Conflict Resolution & Authentic Communication is a comprehensive course designed to empower learners with essential skills for effective communication and conflict resolution. This course is critical in today's diverse and dynamic work environments where conflicts are inevitable.
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โข Unit 2: Authentic Communication Fundamentals
โข Unit 3: Understanding Conflict: Types & Causes
โข Unit 4: Effective Listening & Empathy
โข Unit 5: Conflict De-escalation Techniques
โข Unit 6: Assertive Communication for Conflict Resolution
โข Unit 7: Negotiation & Mediation Skills
โข Unit 8: Conflict Resolution in the Workplace
โข Unit 9: Restorative Justice & Peacemaking
โข Unit 10: Building Strong Relationships through Conflict
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