Global Certificate Crisis Communication & Client Engagement
-- ViewingNowThe Global Certificate in Crisis Communication & Client Engagement is a comprehensive course designed to equip learners with essential skills for effective communication and client management during critical situations. This course highlights the importance of clear, empathetic, and timely communication in maintaining trust and credibility with clients, especially in times of crisis.
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โข Crisis Communication Fundamentals
โข Building a Crisis Communication Plan
โข Stakeholder Identification and Engagement
โข Media Relations in Crisis Situations
โข Social Media Management in Crisis
โข Internal Communication during a Crisis
โข Psychology of Crisis Communication
โข Case Studies: Real-world Crisis Communication Scenarios
โข Ethics in Crisis Communication
โข Measuring Effectiveness of Crisis Communication
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