Certificate in SLA & Communication Strategies
-- ViewingNowThe Certificate in SLA & Communication Strategies is a comprehensive course designed to empower learners with essential skills in Service-Level Agreements (SLAs) and communication strategies. This course highlights the importance of SLAs in maintaining service quality, managing customer expectations, and fostering business relationships.
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GBP £ 140
GBP £ 202
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โข Understanding SLAs & Service Delivery Management
โข Importance of Effective Communication in SLAs
โข Key Components & Elements of SLAs
โข Developing & Negotiating SLAs
โข Monitoring & Measuring SLA Performance
โข Communication Strategies for SLA Failures & Escalations
โข Building Strong Customer Relationships through SLAs
โข SLA Best Practices & Industry Standards
โข Legal & Compliance Considerations in SLAs
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