Certificate in SLA Management: Key Principles
-- ViewingNowThe Certificate in SLA (Service Level Agreement) Management: Key Principles course is a comprehensive program designed to equip learners with the essential skills necessary to excel in SLA management. This course highlights the importance of SLAs in establishing and maintaining effective service provider relationships, ensuring quality service delivery, and mitigating risks.
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โข Understanding Service Level Agreements (SLAs)
โข Key Components of SLAs
โข Importance of Effective SLA Management
โข Developing a Service Catalogue
โข Establishing SLA Metrics and Key Performance Indicators (KPIs)
โข SLA Negotiation and Agreement Process
โข Monitoring and Reporting SLA Performance
โข Continual Improvement of SLAs
โข Managing SLA Exceptions and Breaches
โข Case Studies on Successful SLA Management
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