Professional Certificate in SLA Management: Core Concepts
-- ViewingNowThe Professional Certificate in SLA Management: Core Concepts is a comprehensive course designed to equip learners with essential skills in Service Level Agreement (SLA) management. This program focuses on the importance of SLAs in maintaining service quality, managing customer expectations, and ensuring long-term business relationships.
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โข SLA Framework and Components
โข Understanding Service Level Agreements (SLAs)
โข Key Performance Indicators (KPIs) in SLA Management
โข SLA Negotiation and Implementation
โข SLA Monitoring and Reporting
โข Root Cause Analysis (RCA) in SLA Management
โข Continual Service Improvement (CSI) in SLAs
โข Legal and Compliance Aspects in SLA Management
โข Best Practices in SLA Management
โข Case Studies and Real-World SLA Scenarios
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