Masterclass Certificate in SLA & Service Design
-- ViewingNowThe Masterclass Certificate in SLA & Service Design is a comprehensive course that empowers learners with essential skills for managing Service Level Agreements (SLAs) and designing top-notch services. This course is crucial for professionals seeking to advance their careers in the rapidly evolving service industry.
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โข Service Level Agreement (SLA)
โข Key Performance Indicators (KPIs) in SLA
โข Types of SLAs and their Importance
โข SLA Negotiation and Development
โข Monitoring and Reporting SLAs
โข Service Design Principles
โข Customer Journey Mapping in Service Design
โข Service Blueprinting
โข Prototyping and Iterating in Service Design
โข Implementing and Managing Service Design
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