Global Certificate in Community Moderation & Customer Support
-- ViewingNowThe Global Certificate in Community Moderation & Customer Support is a comprehensive course designed to equip learners with essential skills for career advancement in moderating online communities and providing exceptional customer support. This course emphasizes the importance of maintaining positive online environments, managing user-generated content, and delivering effective and respectful customer assistance.
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โข Community Moderation Fundamentals
โข Understanding Community Guidelines & Content Moderation Policies
โข Identifying and Managing Online Harassment
โข Customer Support Best Practices
โข Effective Communication in Customer Support
โข De-escalation Techniques for Conflict Resolution
โข Utilizing Customer Support Software & Tools
โข Analyzing Customer Support Metrics
โข Building and Maintaining Customer Relationships
โข Ethics in Community Moderation and Customer Support
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