Global Certificate in Crisis Communication & Recovery
-- ViewingNowThe Global Certificate in Crisis Communication & Recovery is a comprehensive course designed to empower professionals with the essential skills to manage and recover from crises. This program emphasizes the importance of effective communication during critical situations, enabling learners to maintain stakeholder trust and preserve organizational reputation.
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โข Crisis Communication Fundamentals: Understanding the principles and best practices in crisis communication, including risk assessment, message development, and delivery.
โข Stakeholder Engagement: Identifying and communicating with key stakeholders during a crisis, including employees, customers, media, and regulators.
โข Media Relations: Building and maintaining positive relationships with the media, including developing media strategies, crafting press releases, and handling interviews.
โข Digital Crisis Communication: Utilizing digital and social media channels for crisis communication, including managing online reputation, monitoring social media, and creating digital content.
โข Crisis Leadership: Developing leadership skills for effective crisis management, including decision-making, communication, and ethical considerations.
โข Crisis Preparedness: Planning and preparing for potential crises, including developing crisis communication plans, conducting crisis simulations, and evaluating crisis response.
โข Crisis Recovery: Rebuilding and restoring reputation and trust after a crisis, including communicating progress, addressing lingering concerns, and learning from the experience.
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