Executive Development Programme in Service Management and Leadership
-- ViewingNowThe Executive Development Programme in Service Management and Leadership certificate course is a comprehensive program designed to empower professionals with essential skills required for leadership roles in service-oriented industries. This course emphasizes the importance of service management, leadership, and strategic decision-making, enabling learners to drive growth and innovation in their organizations.
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โข Service Strategy: Understanding the strategic importance of service management, service strategy development, and implementation.
โข Service Design: Designing services and service delivery processes that meet and exceed customer expectations.
โข Service Transition: Managing the transition of new and changed services into the live environment.
โข Service Operation: Delivering and managing services at optimal cost and quality levels.
โข Continual Service Improvement: Continually improving services and service management processes.
โข Customer Experience Management: Understanding, measuring, and improving the customer experience.
โข Service Leadership: Leading and managing service organizations, including team building, motivation, and communication skills.
โข Service Governance: Establishing and maintaining effective governance of service management.
โข Service Innovation: Developing and implementing innovative service solutions that meet changing customer needs.
โข Service Analytics: Using data and analytics to improve service performance and decision making.
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