Executive Development Programme in Service Management and Change Management
-- ViewingNowThe Executive Development Programme in Service Management and Change Management is a certificate course designed to empower professionals with essential skills for career advancement. This programme emphasizes the importance of service management and change management in today's dynamic business environment.
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GBP £ 140
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โข Service Strategy: Understanding customer needs, market trends, and how to develop a service strategy to meet business objectives.
โข Service Design: Learning how to design services that are efficient, effective, and deliver a positive customer experience.
โข Service Transition: Understanding the process of transitioning new or changed services into the live environment, including planning, testing, and implementation.
โข Service Operation: Learning how to manage services on a day-to-day basis, including incident management, problem management, and capacity management.
โข Continual Service Improvement: Understanding how to continuously improve services, including measuring performance, identifying areas for improvement, and implementing changes.
โข Change Management: Learning how to manage change in a structured and controlled manner, including assessing the impact of change, planning and implementing changes, and reviewing the success of changes.
โข People Management: Understanding how to lead and manage people in a service management environment, including communication, motivation, and performance management.
โข Financial Management: Learning how to manage the finances of a service management function, including budgeting, cost control, and financial reporting.
โข Supplier Management: Understanding how to manage relationships with suppliers, including selecting, contracting, and monitoring suppliers.
โข Risk Management: Learning how to identify, assess, and manage risks in a service management environment, including developing risk management strategies and plans.
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