Executive Development Programme D&I and the Guest Experience
-- ViewingNowThe Executive Development Programme on Diversity & Inclusion (D&I) and the Guest Experience certificate course are essential for modern business professionals. The D&I program emphasizes the importance of creating an inclusive workplace culture, fostering diversity, and promoting equality.
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โข Diversity & Inclusion (D&I) Strategy Development
โข Understanding Unconscious Bias in the Workplace
โข Creating Inclusive Cultures and Promoting Equity
โข D&I Metrics and Analytics for Measuring Progress
โข Guest Experience Design and Personalization
โข Emotional Intelligence and Empathy in Customer Service
โข Leveraging Technology for Enhanced Guest Experience
โข Managing and Responding to Guest Feedback
โข Building High-Performing and Diverse Teams
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