Certificate in Service Management and Data Analytics
-- ViewingNowThe Certificate in Service Management and Data Analytics is a comprehensive course designed to equip learners with essential skills in service management and data analytics. This course is critical in today's data-driven world, where businesses rely on data analytics to make informed decisions.
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โข Service Management Fundamentals
โข Data Analysis for Service Management
โข Customer Relationship Management (CRM) in Services
โข Service Metrics and Key Performance Indicators (KPIs)
โข Data Visualization for Service Management
โข Service Blueprinting and Process Improvement
โข Change Management in Service Organizations
โข Service Quality Management and Six Sigma
โข Data-Driven Decision Making in Services
โข Capacity Planning and Demand Management in Service Operations
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