Executive Development Programme in Service Management for Managers
-- ViewingNowThe Executive Development Programme in Service Management for Managers is a certificate course designed to enhance the skills of professionals in the service industry. This program emphasizes the importance of service excellence, customer experience management, and service innovation, making it highly relevant in today's service-driven economy.
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โข Service Strategy &Management: Understanding the principles of service strategy and management, including service design, transition, delivery, and improvement.
โข Customer Experience Management: Learning how to design and manage customer experiences to drive loyalty and satisfaction.
โข Service Operations: Exploring service operations management, including capacity planning, demand management, and process improvement.
โข Service Metrics &Analytics: Understanding key service metrics and how to use analytics to drive performance improvement.
โข Service Innovation: Learning how to drive service innovation and create new services that meet customer needs.
โข Service Leadership: Developing the leadership skills necessary to lead service teams and drive service excellence.
โข Service Culture: Building a service culture that supports service excellence and drives customer loyalty.
โข Service Quality: Understanding service quality and how to measure and improve it.
โข Service Recovery: Learning how to manage service failures and recover from them to maintain customer loyalty.
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