Executive Development Programme in Customer Journey Optimization for Leaders
-- ViewingNowThe Executive Development Programme in Customer Journey Optimization for Leaders is a certificate course designed to empower decision-makers with the skills to optimize customer journeys. In today's customer-centric world, understanding and enhancing the customer journey is crucial for business success.
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ใณใผใน่ฉณ็ดฐ
โข Customer Journey Mapping
โข Understanding Customer Segments & Personas
โข Multi-Channel Experience Optimization
โข Data-Driven Decision Making in Customer Journey
โข Voice of the Customer (VoC) Programs
โข Design Thinking for Customer Experience
โข Metrics & KPIs for Customer Journey Optimization
โข Leadership & Change Management in Customer Journey
โข Digital Transformation & Customer Experience
โข Case Studies & Best Practices in Customer Journey Optimization
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