Global Certificate in Social Media and Customer Experience
-- ViewingNowThe Global Certificate in Social Media and Customer Experience course is a vital program designed to meet the growing industry demand for professionals with social media and customer experience expertise. This course empowers learners with essential skills to drive customer engagement, enhance brand reputation, and improve business outcomes through social media.
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GBP £ 140
GBP £ 202
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โข Social Media Fundamentals: Understanding social media platforms, users, and trends
โข Content Creation for Social Media: Developing engaging and shareable content
โข Social Media Analytics: Measuring the impact of social media campaigns
โข Customer Experience Management: Improving customer satisfaction and loyalty
โข Social Listening and Engagement: Monitoring and responding to customer conversations
โข Social Media Advertising: Creating and managing effective social media ads
โข Social Media Crisis Management: Handling negative feedback and protecting brand reputation
โข Integrating Social Media and Customer Experience: Aligning social media strategies with customer experience goals
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