Global Certificate Customer Journey & Segmentation
-- ViewingNowThe Global Certificate in Customer Journey & Segmentation is a comprehensive course that equips learners with essential skills for optimizing customer experiences and driving business growth. This course emphasizes the importance of understanding customer behavior, preferences, and needs, and how to use this knowledge to create effective marketing strategies.
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โข Customer Journey Mapping
โข Customer Segmentation Basics
โข Understanding Customer Personas
โข Customer Touchpoints and Interactions
โข Data Analysis for Customer Segmentation
โข Segmentation Criteria and Models
โข Personalization in Customer Journey
โข Measuring Customer Experience and Satisfaction
โข Implementing Customer Segmentation Strategy
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