Global Certificate in Engagement Analytics & Strategy

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The Global Certificate in Engagement Analytics & Strategy is a comprehensive course designed to meet the rising industry demand for experts in data-driven customer engagement. This certificate equips learners with essential skills to analyze customer behavior and develop data-backed engagement strategies, thereby driving business growth and profitability.

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About this course

In today's data-driven world, businesses increasingly rely on engagement analytics to understand customer needs, preferences, and pain points. By gaining expertise in this area, learners can significantly enhance their career prospects and value to employers. The course covers key topics including data analysis, customer journey mapping, segmentation, personalization, and strategic planning, empowering learners to drive impactful change within their organizations. By completing the Global Certificate in Engagement Analytics & Strategy, learners demonstrate their commitment to staying ahead in the rapidly evolving field of customer engagement. They gain a competitive edge in the job market and are well-prepared to excel in roles such as engagement strategist, data analyst, or customer experience manager.

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Course Details


Data Analysis for Engagement

Engagement Metrics and KPIs

Customer Engagement Strategies

Segmentation and Targeting in Engagement

Engagement Analytics Tools and Techniques

Data Visualization for Engagement Insights

ROI and Cost-Benefit Analysis for Engagement

Ethics and Privacy in Engagement Analytics

Continuous Improvement in Engagement Strategy

Career Path

The Global Certificate in Engagement Analytics & Strategy is designed to equip learners with the skills to excel in various data-driven roles. This 3D pie chart highlights the job market trends in the UK for these roles, emphasizing the percentage of each role in the industry. Customer Success Managers take the lead with 22% of the market share, followed closely by Product Analysts (20%). Data Scientists hold a significant 18% share, while Marketing and Sales Analysts possess 15% and 10% shares, respectively. Business Intelligence Developers make up the remaining 5% of the market.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN ENGAGEMENT ANALYTICS & STRATEGY
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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