Global Certificate in Virtual Care Conflict Management: Impactful

• Understanding Virtual Care Conflict Management: This unit will cover the basics of virtual care conflict management, including its importance and benefits. It will also discuss the challenges that may arise in virtual care settings and how they can be addressed.
• Identifying Sources of Conflict in Virtual Care: This unit will focus on identifying potential sources of conflict in virtual care settings. This could include communication breakdowns, cultural differences, and technology issues.
• Effective Communication in Virtual Care: This unit will cover best practices for effective communication in virtual care settings. This includes active listening, clear and concise language, and empathy.
• De-escalation Techniques for Virtual Care Conflicts: This unit will teach participants how to de-escalate conflicts that may arise in virtual care settings. This could include techniques such as validation, reframing, and problem-solving.
• Mediation and Resolution Strategies for Virtual Care Conflicts: This unit will cover mediation and resolution strategies for more complex conflicts in virtual care settings. This could include techniques such as interest-based negotiation and third-party mediation.
• Legal and Ethical Considerations in Virtual Care Conflict Management: This unit will discuss the legal and ethical considerations that arise in virtual care conflict management. This could include topics such as patient privacy, informed consent, and documentation.
• Diversity and Inclusion in Virtual Care Conflict Management: This unit will cover the importance of diversity and inclusion in virtual care conflict management. It will discuss how to address cultural differences, language barriers, and other diversity-related challenges.
• Technology Tools for Virtual Care Conflict Management: This unit will explore the various technology tools that can be used to support virtual care conflict management. This could include videoconferencing software, online dispute resolution platforms, and digital communication tools.
• Best Practices for Virtual Care Conflict Management: This unit will summarize the key takeaways from the course and provide participants with best practices for virtual care conflict management. This could include tips for preventing conflicts, strategies for de-escalating conflicts, and techniques for resolving conflicts.